Terms of Service

1. Definitions

• "Agent" — an AI employee you create, configure and supervise within the Service.
• "Customer" / "you" — the person or organisation that owns a workspace and the account holder acting for it.
• "User" — any individual you authorise to access your workspace.
• "Content" — anything you, your Users or your Agents submit, generate, store or transmit through the Service (messages, knowledge/brain files, schedules, instructions).
• "Output" — text, messages, code or other material an Agent generates.
• "Channels" — connected messaging or delivery surfaces (e.g. WhatsApp, Telegram, email, web chat).
• "Integrations" — third-party tools and APIs you connect to an Agent.
• "Sub-processor" — a third party we engage to process data to provide the Service, listed on our Sub-processors page.

2. The Service — an AI tool, not an employee

Bob lets you create, configure and operate Agents that can reply to messages, draft and send content, run scheduled tasks and act through Channels and Integrations you connect.

An Agent is a software tool that you configure, instruct and supervise. It is not a person, employee, agent-at-law, or professional adviser, and it does not exercise independent judgment. You decide what an Agent is permitted to do, and you remain responsible for its actions and Output as if they were your own.

3. Eligibility & accounts

You must be at least 16 years old (or the age of digital consent in your country, whichever is higher), and at least 18 to purchase a paid plan. You must provide accurate information, keep your credentials secure, and are responsible for all activity under your account.

A workspace has an owner with authority to manage Users, billing and connected tools. The owner is responsible for their Users' compliance with these Terms.

4. Authorisation of autonomous actions

When you configure an Agent, connect a Channel or Integration, or enable a schedule, you instruct and authorise the Agent to act on your behalf within the permissions you grant — including sending messages, contacting third parties, and reading or writing data in connected tools.

You are solely responsible for those actions and their consequences, and for ensuring they are lawful and consented to by their recipients. You are responsible for reviewing and supervising actions that affect customers, money, contracts or third parties. We are not a party to communications your Agents send.

5. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy (https://getbob.thelevel7.ai/legal/aup), which is incorporated into these Terms. In short: do not use the Service unlawfully, to send spam or unsolicited messages, to harass or deceive, to infringe others' rights, to violate a connected platform's terms, or to attempt to disrupt or reverse-engineer the Service.

You are responsible for complying with anti-spam and electronic-communications laws that apply to messages your Agents send, including obtaining any required consent and honouring opt-outs (e.g. EU ePrivacy rules and the US CAN-SPAM Act).

6. Third-party Integrations & Channels

Integrations and Channels are provided by third parties under their own terms. You represent that you have the right to connect them and will comply with each provider's terms, including those of Meta/WhatsApp, Telegram and your email or calendar providers.

We do not control third-party services and are not responsible for their availability, changes, suspensions, or acts and omissions. Connecting a tool authorises us to access only the data needed for the actions you enable; disconnecting it revokes that access going forward.

7. AI output disclaimer

AI Output can be inaccurate, incomplete, outdated or unsuitable, and may occasionally be wholly incorrect ("hallucinated"). Output is not professional advice (legal, financial, medical, tax or otherwise).

You must review Output before relying on it or allowing it to be sent or acted upon, especially where it affects third parties, money or legal rights. We do not warrant that Output is accurate, fit for any purpose, or free of errors.

8. Plans, billing, trials & renewals

New accounts include a 7-day free trial subject to a usage cap (currently 30 reactive messages). Paid plans (currently Lite, Silver and Gold) combine a recurring fee with a metered token/usage budget; you can purchase top-up tokens that do not expire. Prices, tiers and included budgets are shown in-app before you commit and may change on notice.

Paid plans renew automatically for successive periods until cancelled. You can cancel future renewals at any time from your account; cancellation stops future charges and takes effect at the end of the current period. Fees are stated exclusive of taxes; you are responsible for applicable VAT or other taxes. Payments are processed by Stripe; we do not store your full card details.

9. Consumer rights & 14-day withdrawal (EU/UK)

If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a purchase of digital services. Because the Service is supplied immediately, by starting your trial or using a paid feature within the 14-day period you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the service has been fully supplied. To the extent the service is only partly supplied when you withdraw, you may be charged for the part already provided.

Nothing in these Terms removes mandatory consumer rights you have under the law of your country of residence.

10. Refunds

Except where required by law (including EU/UK consumer law) or expressly stated in-app, fees, subscriptions and token top-ups are non-refundable, including for partial periods or unused budget.

11. Intellectual property

We and our licensors own the Service, including its software, models integration, design and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.

As between you and us, you own your Content and your Output, subject to the licence you grant us to host, process and transmit them in order to operate the Service and your Agents. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.

12. Your data & privacy

Our handling of personal data is described in our Privacy Policy (https://getbob.thelevel7.ai/privacy). Where you are a controller of personal data that your Agents process on your behalf, our Data Processing Addendum (https://getbob.thelevel7.ai/legal/dpa) applies and forms part of these Terms.

13. Confidentiality

Where the Service is used in a business relationship, each party will protect the other's non-public information disclosed in connection with the Service, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law.

14. Warranties & disclaimers

To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.

Some jurisdictions do not allow the exclusion of certain warranties; where that applies, the above exclusions apply only to the extent permitted, and your mandatory rights are unaffected.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data.

Our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the 12 months before the event giving rise to the liability. These limits do not apply to liability that cannot be limited by law — including, where applicable, gross negligence, wilful misconduct, fraud, or death or personal injury caused by negligence — and do not affect consumers' non-excludable statutory rights.

16. Indemnification

If you are using the Service other than as a consumer, you will defend and indemnify us against third-party claims, damages and reasonable costs arising from your Content, your or your Agents' actions, your use of Channels and Integrations, your breach of these Terms or the AUP, or your violation of law or a third party's rights.

17. Suspension & termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these Terms or the AUP, non-payment, abuse, security or legal risk, or where required by law, with notice where practicable.

On termination, your right to use the Service ends. We retain trial and account data for up to 30 days to allow reactivation, after which it is deleted or anonymised, subject to legal retention requirements and routine backups (rotated within 30 days). Sections that by their nature should survive (e.g. IP, disclaimers, liability, indemnity, governing law) survive termination.

18. Changes to the Service & these Terms

We may modify the Service and these Terms. For material changes we will give reasonable notice in-app or by email and update the version and date above. If a change requires re-acceptance, we will ask you to accept the new version. Continued use after a change takes effect means you accept it; if you do not agree, you should stop using the Service.

19. Governing law & disputes

These Terms are governed by the laws of Cyprus, and the courts of Cyprus have jurisdiction over disputes — except that, if you are a consumer, you may also bring proceedings in, and benefit from the mandatory law of, your country of residence, and EU consumers may use the European Commission's Online Dispute Resolution platform.

Before formal proceedings, we encourage you to contact us so we can try to resolve the matter informally.

20. General

These Terms (with the documents they incorporate) are the entire agreement between us regarding the Service. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. We are not liable for failures caused by events beyond our reasonable control (force majeure).

Notices to us must be sent to legal@thelevel7.ai. We may give notice to you in-app or to your account email.

21. Company & contact

The Service is operated by DT LEVEL 7 TECHNOLOGY LIMITED, a company incorporated in Cyprus (registration number [Cyprus company reg. no. — to be inserted]; registered office [Registered office, Cyprus — to be inserted]).

General contact: dani@thelevel7.ai. Legal notices: legal@thelevel7.ai. Privacy: privacy@thelevel7.ai.