Acceptable Use Policy

1. No unlawful or harmful use

• Do not use the Service to break any applicable law or regulation, or to facilitate anyone else doing so.
• Do not use it to harm, threaten, harass, defraud, defame or deceive people, or to impersonate others.
• Do not generate or distribute child sexual abuse material, content that sexually exploits minors, or unlawful hateful, violent or extremist content.

2. Anti-spam & messaging rules

• Only message people who have given the consent required by law, or for whom you have another lawful basis to contact them.
• Honour opt-out and unsubscribe requests promptly; do not message anyone who has opted out.
• Do not send bulk unsolicited messages, chain messages, or deceptive sender/subject information.
• Comply with electronic-communications and anti-spam laws, including EU ePrivacy rules, the US CAN-SPAM Act, and equivalents in your market.
• Where applicable law requires it — including the EU AI Act's transparency rules for AI systems that interact directly with people — you must ensure that anyone messaging your Agent is made aware they are interacting with an AI system, unless a recognised exemption applies (for example, it is obvious to a reasonably well-informed person).

3. Respect connected platforms

When you connect a Channel or Integration (e.g. WhatsApp/Meta, Telegram, email or calendar providers), you must comply with that provider's terms and acceptable-use rules. Do not use the Service in a way that would breach, evade or get your account banned by a connected platform. Automated messaging over consumer-grade channels may violate a provider's terms — using it is at your own risk.

Some Channels — including our shared WhatsApp Business number — are infrastructure shared across multiple customers. If your Agent's use of a shared Channel triggers a connected platform's anti-spam, quality-rating or anti-abuse systems, that platform may throttle, restrict or ban the shared number, affecting other customers on it and not only you. To protect other customers we may throttle, suspend, or move your Agent off a shared Channel without prior notice, and we are not liable to you for degradation caused by another customer's use of a shared Channel.

If you connect a personal WhatsApp number by QR code rather than our official WhatsApp Business API, that connection uses an unofficial protocol Meta/WhatsApp has not authorised for automated or AI-driven use. This carries materially higher risk than our official Channels: WhatsApp may detect and permanently ban the connected number at any time without warning. By connecting a number this way, you confirm it is your own number or one you are authorised to use for this purpose, accept that risk personally, and agree this Channel is offered on an as-is, unsupported basis with no guarantee of continued availability.

4. Protect the Service & others

• Do not probe, scan, overload, disrupt or attempt to gain unauthorised access to the Service or its infrastructure.
• Do not reverse-engineer, scrape at scale, circumvent usage limits or security controls, or resell the Service without authorisation.
• Do not upload malware, or use the Service to attack, surveil or violate the privacy of others.

5. High-risk and prohibited decisions

Do not use Agents to make or automate decisions that produce legal or similarly significant effects on people without meaningful human review — for example credit, employment, housing, insurance, or eligibility decisions. Do not present Agent Output as professional legal, financial, medical or other regulated advice.

6. Responsibility & enforcement

You are responsible for your Users' and your Agents' compliance with this AUP. Where we reasonably believe use breaches it or creates legal, security or platform risk, we may throttle, suspend or remove the offending Agent, connection or account, and where appropriate notify affected parties or authorities.

Report abuse or ask questions at dani@thelevel7.ai.